Supplier Info

Invoice Requirements

Added November 18, 2013

Please send invoices to the Bill-to on your Purchase Order unless otherwise stated on the PO or other arrangements have been made with RRD.

For the email Bill-to:

  • Email invoices and credit memos to rrdinvoices@rrd.com as attachments.
  • Only one invoice or credit memo per attachment.
  • Multiple attachments are allowed in one email.
  • Attachments can be PDF, TIFF, MS Word, or MS Excel files.
  • Each invoice or credit memo can reference only one PO, but it must reference a PO.
  • Do not send duplicate invoices or credit memos.
  • Do not send comments in the body of the email. The email address is not monitored so any comments in the email will go unnoticed.
  • Do not send invoices and credit memos to a different email address or by fax or mail.
  • Send any inquiries about an invoice, credit memo or payment to apcustomerservice@rrd.com or PO Box 281588, Nashville, TN 37228, not the RRD invoice email address.
  • If emailing invoices as attachments is absolutely not an option, then mail invoices to PO Box 282448, Nashville, TN 37228.

For the regular mail Bill-to's:

  • Mail invoices and credit memos to the street address on the Purchase Order.
  • Each invoice or credit memo can reference only one PO, but it must reference a PO.
  • Do not send duplicate invoices or credit memos.
  • Do not send invoices and credit memos to the RRD invoice email address or by fax.
  • Send any inquiries about an invoice, credit memo or payment to apcustomerservice@rrd.com or PO Box 281588, Nashville, TN 37228, not the RRD invoice email address.

RR Donnelley Corporate Offices

Phone: 1.312.326.8000 Fax: 1.312.326.8001

35 West Wacker Drive Chicago, Illinois 60601