Case Studies

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Supporting Aggressive Growth Through Workflow Technology

Supporting Aggressive Growth Through Workflow Technology

Case Study: Retail

Entering an aggressive five-year growth strategy, this national beauty supply retailer had one (big) problem: it lacked general informational control across the entire visual merchandising life cycle.

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Usability Testing Mobile App Drives Adoption, Effectiveness

Usability Testing Mobile App Drives Adoption, Effectiveness

Case Study: Healthcare

University Hospitals Health System sought to thoroughly test its new mobile app and also gain constructive consumer feedback regarding its usefulness.

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Omni-Channel Approach Jump-Starts New Account Opening Process

Omni-Channel Approach Jump-Starts New Account Opening Process

Case Study: Financial Services

With an abandonment rate as high as 90% for online account opening, we helped one of the largest banks in the U.S. create a seamless, end-to-end, “digital first” customer experience.

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Multi-Channel Campaign Drives New Market Awareness, Engagement

Multi-Channel Campaign Drives New Market Awareness, Engagement

Case Study: Retail

As Portillo’s expands its brand across the United States, a collaboration with RRD Marketing Solutions drove awareness, excitement, and involvement in new markets prior to new store openings.

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Discount Optimization Testing Increases Direct Mail ROI

Discount Optimization Testing Increases Direct Mail ROI

Case Study: Retail

This home furnishings retailer realized a significant boost in revenue through a direct mail testing matrix designed to identify the brand's sweet spot offer.

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Two-Color Variable Messaging Produces Astounding Lift in Response

Two-Color Variable Messaging Produces Astounding Lift in Response

Case Study: Insurance

Producing millions of pieces of direct mail annually, this large, well-established insurance company turned to proprietary imaging tech to add personalization and reduce production costs.

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Improving Loyalty with a Complete View of the Customer

Improving Loyalty with a Complete View of the Customer

Case Study: Retail

When an international retailer with a network of 4,200 stores came to us with a struggling yet well-established loyalty program.

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Increasing Engagement and Revenue with Email Analytics

Increasing Engagement and Revenue with Email Analytics

Case Study: Retail

With a loosely controlled email stream, this international retailer failed to recognize the detrimental effects of email fatigue in an effort to hit sales-driven forecasts.

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Boosting Response Rates with Eye Tracking Tech

Boosting Response Rates with Eye Tracking Tech

Case Study: Education

Potential customers across five brands and 900+ schools – that was enough to send one of the largest for-profit child care providers in North America our way.

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Custom-Built On-Site Creative Team Drives Client Goals

Custom-Built On-Site Creative Team Drives Client Goals

Case Study: Retail

In an effort to create diverse visuals across a variety of applications in-store, this major American home improvement retailer struggled to maintain rigorous adherence to its established brand.

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Enhancing Brand Affinity and Distinction through Creative Leadership

Enhancing Brand Affinity and Distinction through Creative Leadership

Case Study: Financial Services

When a major financial services client sought the support of an on-site creative services team, it wasn’t merely for creative ideation and art direction.

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Dedicated Photography Resource Instills Professionalism, Exceeds Client Expectations

Dedicated Photography Resource Instills Professionalism, Exceeds Client Expectations

Case Study: Retail

A Seattle-based upscale resort-wear brand indicated to us a high level of dissatisfaction with their existing vendor’s overall level of professionalism in regards to a variety of content management services.

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Increasing Open Rates Strategically – and Significantly

Increasing Open Rates Strategically – and Significantly

Case Study: Retail

With multiple business units, each with varying email marketing objectives, this national hardware cooperative struggled to coordinate personalized marketing across categories to increase customer impressions.

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Creative Rotation Strategy Avoids Format Fatigue, Lifts Response

Creative Rotation Strategy Avoids Format Fatigue, Lifts Response

Case Study: Telecommunications

Sending tens of millions of promotional mailpieces each month to an unsubscribed audience, format fatigue is inevitable.

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U.S. Super Grocer Gets Fresh In-Store Signage in Record Time

U.S. Super Grocer Gets Fresh In-Store Signage in Record Time

Case Study: Retail

When one of the nation’s largest supermarket chains launched a new retail environment, the need for a consistent engaging in-store experience was paramount.

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