We advocate a shift from strictly “required” to “exceptional” communication.

As consumerism continues to pervade healthcare, it is important for MCOs to shift their thinking towards these documents. Today the mindset is to get them out the door at the lowest cost and in the most efficient manner. And while that is important, we view this as a missed opportunity to maximize an existing touch point to engage members, reinforce the brand, drive retention and influence their health.

Our design and strategy experts can review how service documents such as EOBs, invoices, and letters can become interactive experiences on a website or mobile device—maintaining compliance while improving engagement and saving you postage. Services include:

Payers today are responsible for a large range of service communications. Essential information which must be accurate, secure, timely and compliant. RRD’s expertise and advanced technological footprint aid you in providing these critical documents to your members in the right way, at the right time, every time including:

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