Now more than ever, you need to communicate with members in ways that drive transparency, engage them and provide them with the tools to better utilize their plan benefits. Member retention starts on day one.

Our holistic approach provides access to a variety of data-driven and technology-powered solutions to help provide accurate, time-sensitive materials to your members in their first 90 days and beyond. The need to segment and deliver personalized, relevant and engaging materials across all communication channels is critical to driving member satisfaction with your plan.

We deliver everything your member needs, including:

  • ID Cards
  • Welcome Kits
  • eWelcome Kits
  • Benefit Summaries
  • Directories
  • Drug Formularies
  • EOC
  • Newsletters
  • Health Assessments/Member Surveys
Click here to read Member
Engagement case studies Download Brochure Member ID Card Brochure Promo for Healthcare Brochure Click here to view
our ID Card webcast Click here to view our Promo for Healthcare webcast
Value of a
Single Supplier
Value of Large
Diverse Platform
Value of
Compliance Focus
Omni-Channel
Approach

By leveraging us as your single supplier for these materials, you significantly reduce the administrative burden on your staff.

Our print and fulfillment platform is the largest in the market, so working with RR Donnelley is like working with hundreds of suppliers, without the headaches.

We understand the compliance pressures you face with Medicaid and Medicare work. Our robust compliance program includes HIPAA, data security, and First Tier, Downstream, and Related (FDR).

We recognize that members want to be communicated with in different channels – at different points in their journey with your plan. We have solutions for all of the channels.