We advocate a shift from strictly required to exceptional communication

As consumerism continues to pervade healthcare, it is important for health plans to shift their thinking regarding these documents. Today the mindset is to get them out the door at the lowest cost and in the most efficient manner. And while that is important, we view this as a missed opportunity to maximize an existing touch point to engage members, reinforce the brand, drive retention and influence their health.

Our design and strategy experts can review how service documents such as EOBs, invoices, and letters can become interactive experiences on a website or mobile device—maintaining compliance while improving engagement and saving you postage.

Health plans today are responsible for a large range of service communications. Essential information which must be accurate, secure, timely and compliant. RRD’s expertise and advanced technological footprint aid you in providing these critical documents to your members in the right way, at the right time, every time.

Your Documents

  • EOBs, EOPs and checks
  • Bills, Invoices and Statements
  • ANOC and LIS
  • Letters programs: system and ad hoc
  • Appeal, Denial & Grievance Programs

Our Services

  • Electronic delivery, ePresentment and secure archive
  • White paper factory programs
  • Householding and Cross file consolidation
  • Postage optimization
  • White glove, quick turn services
  • Technology solutions for composition, proofing, tracking and reporting

Resources

Case Study

Service Communications

Breach Mailings

Learn how we helped a major MCO quickly communicate to its members following a major data breach.

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Case Study

Service Communications

EOB

Learn how we helped a PBM customer manage and process their huge Medicare Part D program – with savings through electronic EOBs.

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