Healthier members often equate into happier, more engaged members

Your conversations with members can provide them with information to better manage their health, make healthier decisions and create a valuable connection with your brand. We know that members who utilize the health and wellness tools provided by the health plan are better equipped to make better choices and take control of their health, thus reducing overall healthcare costs.

Effective behavior-changing communications can help members better manage their chronic conditions and illnesses, such as asthma, diabetes or high blood pressure. A well-educated member can take control of his or her health management, and with the right support can make healthier lifestyle decisions. We provide member friendly design services, healthcare specific content, translations and print executions of these communications:

  • Health Risk Assessment mailings
  • Disease & Case Management
  • Preventative Care Adherence
  • Nurse Line Communications
  • Disease Management Guides
  • Member Newsletters

Solutions to Power Your Health & Wellness Programs

RRD’s multi-channel solutions help support health and wellness initiatives by leveraging plan, profile and situational data to encourage members to use your health and wellness tools. With our expertise in optimizing data, we can help craft individual messages to help engage your members and increase response.

Our automated engine can help deliver tailored communication at strategic touch-points in the member journey to support care management, prevention, and adherence initiatives. Our solutions employ a variety of technologies and help you leverage customer data and preferences to completely personalize your multi-media content. Programs to help members manage diabetes or quit smoking can now be delivered through multi-media and multi-channel tools. We create personalized videos, personalized URL’s, direct mail, personalized email, personalized landing pages and more all designed to engage your members and deliver valuable content to promote disease management and wellness programs.

Care Manager Fulfillment Program

Our technology offers an interactive portal that allows care managers to create and distribute personalized program materials to support your health and wellness programs. Care managers have the ability to personalize content and documents on-demand, creating customized programs that can also include a wide variety of off-the-shelf guides, brochures, and even medical devices. RRD’s integrated production and distribution centers will produce and ship each unique kit on-demand and provide reports with detailed distribution history.

Resources

Case Study

Health & Wellness

Nurse Line Communications

Learn how we helped this Healthcare group create a standard, secure platform for their thousands of nurses to quickly order patient materials.

Read More

Case Study

Health & Wellness

Wellness Communications

See how we helped this Healthcare client create efficiencies in ordering and mailing materials requested through its call center.

Read More

Case Study

Health & Wellness

Member Newsletter Program

Read how our managed care specific content writers, program management and execution helped a national Medicaid & Medicare focused health plan deliver relevant, on brand newsletters to their multi-lingual members.

Read More