Increase efficiency, effectiveness, relevance, and impact in every customer communication.

On paper or with your favorite device. In informational or actionable messaging. RRD Business Communications Solutions (BCS) connects your brand, your message, and your audience through tailored solutions to create, manage, deliver, and optimize every transactional communication.

Multichannel Experience and Leadership

Multichannel Experienceand Leadership

Hosted Customer Communications Management

Hosted Customer Communications Management

Streamlined solutions for multiple channels.
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Multichannel Delivery
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Hosted Customer Communications Management
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Information Design Services

We support your consumers' choice for document delivery – including email, cloud, SMS, or even conventional print.

Redefining the workflow for communication production – from creation through integrating emerging technologies into legacy applications to standardize, optimize and transform communications.

We lead our clients through the processes needed to create more responsive and understandable communications, increase flexibility, and reduce development time.

Enhance engagement with members

Smart data and targeted transpromo

Multiple formats, delivery, and payment options

Connect quickly and efficiently in each consumer’s channel of choice

Engage across channels to meet consumer preferences

Strict security and privacy supporting multichannel delivery

Secure solutions to ensure regulatory fit

Accurate, secure, and timely

Efficient digital transformation. Multichannel processing and distribution. Improved customer experience.

Multichannel customer communications solutions that enhance the customer experience.

Connect with your customers via print, interactive PDF, email, SMS text, advanced mobile presentation, digital mailbox, and more.

solutions-1 Interactive Dynamic Communications
solutions-2 Collaborative Content
solutions-3 EBPP / EIPP
solutions-4 Tax Reporting / Compliance Services
solutions-5 eDelivery Services
solutions-6 Business Continuity Processes
solutions-7 Digital Mailboxes
solutions-8 Multichannel Delivery

Interactive Dynamic Communications

Stay connected to consumers on their favorite devices with responsive designs that lead to smarter interaction and better results.

Bring PDFs to full interactive life with the SuperDoc web enhancement, our newest solution.

Collaborative Content

Bring workgroups together to collaborate on a single communication, or entire campaigns, then schedule automated releases according your timeline.

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EBPP / EIPP

Increase adoption of electronic statements by incorporating presentment and payment into delivery.

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Tax Reporting / Compliance Services

Adhere to specific industry and government regulations with our compliance solutions.

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eDelivery Services

Notify users when content is ready to be viewed, deliver encrypted attachments, manage consents, verify users, and more.

Business Continuity Processes

Keep operations going through a variety of circumstances with distributed parallel data centers, redundant processing systems, and networked production facilities.

Digital Mailboxes

Aggregate consumer content on a cloud storage location, increasing opportunities for payment, analytic, and provider engagement interactions.

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Multichannel Delivery

Support your customers’ choice for format delivery – email, cloud, SMS, interactive PDF, and print.

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Optimized communications. Better speed to market. Enabled technologies.

Integrate legacy applications and existing data with emerging technologies for meaningful and efficient CCM omnichannel communications.

Technology changes fast. At RRD, we keep you up-to-date with the latest technology so you can provide increasingly valuable solutions to your customers.

Powerstream
Powerstream
Enhanced Content
Enhanced Content with the DC+ platform
Dashboarding Capabilities
Dashboard with Pivot

Facilitate a rapid, modularized approach to composition tasks with our proprietary software solutions.

Make the most of data for analytics, calculations, and value-added services.

Access proofing and annotations, production auditing, archive library and management, and item level tracking and reporting.

RRD’s Hosted Customer Communications Management Platform

RRD's Hosted Customer Communications Management Platform
Flexible configurations. Proven timeliness and accuracy. Technology leadership.

Over 1,500 businesses trust RRD with the secure delivery of financial, healthcare, and transactional documents.

We offer enterprise-wide, global IT Governance organization and services for a broad range of data security/privacy regulations including HIPAA, GLBA, PIPEDA, EU GDPR / Safe Harbour, and PCI. Our control framework maps to associated frameworks like HITRUST CSF, AICPA Trust Principles, PCI/DSS, ISO27001, NIST, and BITS.

RRD engages third parties to independently assess compliance and security
  • SOC2/Type II on Data Security, Confidentiality, Availability and core CSF (Deloitte)
  • PCI (NSS Labs)
  • Penetration Tests (Trustwave and various consumer contracted)
And we’re continually assessed by our clients:
  • 1,000 written security audits annually
  • 200 onsite audits (frequently multiday and multisite)
DEDICATED TO PROVIDING A SECURE ENVIRONMENT.

Solutions delivering effective communications for clients.

At RRD, solving our clients’ business challenges is always our first priority. While we always offer our best practices and industry expertise, our real strength is how treat each client individually, creating customized solutions from our full array of products and services.

Statement Fulfillment for a Large Investment Firm

Challenge To help reduce costs, a financial services client wanted to close an internal print facility – yet maintain capacity through a secure outsourced model with proper transparency, control, and technology.

Solution We used Powerstream to integrate our post-processing controls with the firm's legacy Metacode file. Using our cut-sheet imagers, we built a solution that organized and batched over 1,200 retirement plans for various organizations, streamlining production workflow.

Results

We went live on schedule and delivered 550,000 quarterly statements successfully. Our client realized several key benefits:

  • consolidation of vendor partners,
  • better utilization of space housing production equipment,
  • redeployment of workforce to core tasks
  • access to state of the art production technologies

Mortgage Company Supported with ADA/508 Solutions

Challenge After acquisition, our client was tasked with continuing to support Braille statements for blind and visually-impaired borrowers.

Solution RRD worked with accessibility partners to create a semi-automated Braille statement processing model, triggered by data attached to files. Should a borrower’s needs change, we can provide E-Text and Screen Reader solutions as requested.

Results The client is now ADA/508 compliant, providing high-level customer service for visually- and hearing-impaired customers.

Large Insurance Company Engages with Redesign

Challenge As part of an outsourcing project, our client wanted to redesign policy packages to improve readability and support their new brand. They were also looking to improve customer service with automated processes that sped fulfillment of policyholder documents – all while ensuring accuracy throughout the process.

Solution RRD recommended a strategic approach including a full redesign of policy documents, an automated process for creating customized individual policies, presenting online viewing options for agents and customer service reps, and complete outsourcing of all previous in-house policy printing.

Results Our client realized a 15% cost savings in their operating budget with the closure of their in-house print center. Automated redesign of their policies replaced manual tasks and facilitated house holding to agents, delivering $100,000 in component and postage cost savings. In addition to dramatically reducing turnaround times, we also achieved over $1.2 million in annual print savings by moving agents from print to PDF delivery.

Tax Compliance and Soft Proofing for a Large Midwestern Bank

Challenge A banking client needed a reliable partner with experience in producing compliance forms with little supervision; quality and security levels that met their high standards, and production capacity to service their 1099 compliance business during their most competitive months.

Solution Our BCS Compliance Team verified capacity to produce work in their most competitive month; leveraging our extensive knowledge of IRS/Tax Form Reporting, we delivered a cost-effective solution to the Bank with a high level of security, quality and peace of mind. Printing, imaging, mailing and distribution of 1099s, 1098s, and 1042Ss were performed in a single, efficient process. The BCS team enabled "soft proofing" – a secure, time-saving electronic proofing process – so the client could test production, assure accuracy, and approve imaging position of data.

Results One sophisticated process. One satisfied client. More than 1.1 million pieces produced in 5 days with 100% mailing accuracy.

Thought leadership and industry expertise with proven results – customized for your business.

Connect With Us

RRD
35 West Wacker Drive
Chicago, Illinois 60601
1.800.742.4455