Customers and professional organizations recognize RR Donnelley for exceptional quality in product and service. This is the result of building quality into our culture and how we do business. We are, and will continue to be, committed to customer, shareholder, and employee satisfaction and we understand that quality is a key component of that commitment.
Through policy, process, and accountability at all levels in the organization, RR Donnelley has set an expectation of zero errors.
RR Donnelley uses the principles of ISO 9001:2008 to manage Quality Processes and for the development, implementation and maintenance of effective Quality Management Systems. Many RR Donnelley manufacturing sites have taken the additional step to certify their Quality Management Systems to ISO 9001:2008 and all RRD sites manage quality processes in accordance with RR Donnelley Quality Management System requirements and the RR Donnelley Commitment to Quality.
RR Donnelley provides quality products and services that enable customers’ revenue generation, communication, transaction, compliance, marketing, and other vital activities and processes.
We are committed to delivering quality that delights our customers, helps to increase shareholder value, and that reflects the training, dedication, experience and craftsmanship of our employees.
Our objective and expectation is to provide defect-free products and services. Policies, processes, and systems of accountability shall be designed to support an error-free environment. Each facility and functional discipline shall plan, develop, and implement a quality management system that embraces these principles:
As one of our Global Quality principles, customer satisfaction is a key driver to how RR Donnelley builds continuous improvement into the quality of our products and services. Ongoing feedback from customers provides valuable data that is analyzed and used to enhance our quality processes.
RR Donnelley has a Global Quality Objective to ensure our facilities are in compliance with the RR Donnelley Commitment to Quality policy. Clearly defined and documented objectives support effective application and continual improvement of quality.
Key Quality Metrics are used to monitor compliance to the RR Donnelley Quality Program requirements and statistical data analysis is done to engage in continual improvement opportunities to enhance customer satisfaction.
Regular and effective communication regarding quality processes and performance is vital to continuing a culture of quality excellence. RR Donnelley top management communicates to all employees on an ongoing basis, concerning:
RR Donnelley believes that employees at all levels of our organization are responsible for Quality and through regular communication and their involvement, we can continue to improve our quality processes and ensure we meet our customer’s expectations.
(Adopted March 16, 2009 and Amended Oct 1, 2016)
RR Donnelley provides quality products and services in accordance with documented Quality Management System (QMS) requirements to meet customer, regulatory and organizational needs and to facilitate continual improvement of QMS processes.
As a global quality objective, each facility shall implement and maintain a quality management system in accordance with RR Donnelley requirements and make quality and continual improvement a foundational value for every employee.
Our organization is committed to delivering quality that delights our customers, increases shareholder value, ensures regulatory compliance and reflects the training, dedication, experience, and craftsmanship of our employees. We will meet this commitment through the implementation of a QMS that embraces the following principles:
Phone: 1.312.326.8000 Fax: 1.312.326.8001
35 West Wacker Drive Chicago, Illinois 60601