Regular and effective communication regarding quality processes and performance is vital to continuing a culture of quality excellence. RR Donnelley top management communicates to all employees on an ongoing basis, concerning:
- The importance of meeting customer requirements
- The importance of meeting regulatory & statutory requirements
- Quality program status and effectiveness
- Quality Metrics and opportunities for improvement
RR Donnelley believes that employees at all levels of our organization are responsible for Quality and through regular communication and their involvement, we can continue to improve our quality processes and ensure we meet our customer’s expectations.