Customer Survey

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RR Donnelley
Wetmore Plant

1645 W. Sam Houston Parkway N.
Houston, Texas
77043-3114
P: 713.468.7175
F: 713.468.8021
Watts: 800.444.7175
International: 95.800.635.4027

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Customer Survey

We value your honest opinion. We want to make sure your time spent with us in the future is well accommodated.

Contact Information
Name*	Company*
Sales Rep Name*	Email*
Phone Number*

Customer Satisfaction

Please select the number beside each category that you feel best describes our performance, and any additional comments.

Poor

Excellent

1. Quote response time

1 2 3 4 5

2. Pricing

1 2 3 4 5

3. Sales Support

1 2 3 4 5

4. Customer Service support

1 2 3 4 5

5. Communication of issues and/or concerns regarding production

1 2 3 4 5

6. Quality of product produced

1 2 3 4 5

7. On-time-delivery

1 2 3 4 5

8. Invoicing or other administrative issues

1 2 3 4 5

Comments:

On Site Press Check
1. Was the press sheet ready upon your arrival? Yes No
2. Were you happy with the service on press? Yes No
3. Is there anything you'd like to see done differently?
4. Please rank your visit. Exceeded Expectations Met Expectations Did Not Meet Expectations
Comments:

Customer Lounge Area

Poor

Excellent

1. How was the condition of the Customer Lounge?

1 2 3 4 5

What would you change?

2. How was the cleanliness of the Customer Lounge?

1 2 3 4 5

What would you change?

3. Was the Customer Lounge organized?

1 2 3 4 5

What would you change?

4. Was the equipment in the Customer Lounge user friendly?

1 2 3 4 5

What would you change?

5. Were you aware of the internet connection?

1 2 3 4 5

What would you change?

6. How was the selection of snacks?

1 2 3 4 5

What would you change?

7. How was the selection of drinks?

1 2 3 4 5

What would you change?

8. Was the Customer Lounge bathroom clean?

1 2 3 4 5

What would you change?

Share Your Thoughts
Please list 3 Adjectives / phrases, Positive or Negative that best describes your experiences with RRD Wetmore. 1. 2. 3.

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