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7405 Industrial Road
Florence, KY 41042
P 800.877.7405
F 859.525.7654 |
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In a world where timeliness is everything, delivery becomes a critical component of each success story.
At Nielsen, we focus on all elements that support On Time Delivery and hold ourselves accountable to stringent tolerances. When an order is placed, it is scheduled based on a requested delivery date. Once a commitment is made, we do everything within our control to adhere to this date. Scheduling buffers are set up in front of each manufacturing process to help synchronize the workload and build in flexibility to absorb unexpected changes and delays.
If a job falls behind schedule due to customer changes, adjustments will be made to hold as close to the original commitment as possible. And if there's a delay on our end, we'll go to great lengths to get it back on track before we offer you alternative solutions. We strive to communicate schedule alterations as far upstream as possible and give you options that you can work with.
On Time Delivery is a monthly organizational measurement at Nielsen. With a monthly average of 330 jobs processed through the facility, we have consistently averaged between 97-99+% On Time Delivery. And, only customer-requested "delivery extensions" are counted as "on time".
We understand how important getting your project on time is to you and your customers. We are dedicated to the commitments we make to our customers.
You can count on us to deliver - on time, every time.
- Over the past three years, our On Time Delivery measurement has averaged approximately 97%
- So far in 2004, we're averaging a record high of 98.9% On Time Deliveries
- In addition to on-time shipments, almost 8% of our shipments are early - averaging 3.1 days early
- In recent surveys with our customers, they tell us on time delivery of their shipments is one of the top 3 criteria they look for in a reliable supplier
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