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Reading Room

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Reading Room

The Reading Room provides you with a wealth of interesting content to help improve your knowledge of Customer Communication Management Outsourcing. As a market leader in this field, and with an impressive track record of innovation and thought leadership, GDS has built up an impressive portfolio of value adding material that is now being made available to a wider audience. Our aim is to facilitate best practice and to create an active debate about how companies can use customer communications as a source of revenue generation, cost savings and risk mitigation. Maximising the value of the communications life-cycle is a key competitive differentiator and Reading Room is an important tool in improving your appreciation of this rapidly evolving market.

If you would like to download our case studies or white papers simply select the checkboxes below and enter your details - we will then send you the document(s).

The material provided here in Reading Room is illustrative of GDS's views, track record and expertise in helping organisations maximise the value of the communications they undertake with their customers. If you have specific topics across the customer communications life-cycle that you would like to learn more about please contact us by clicking here and letting us know what subject you would like more information on. We will search our comprehensive Knowledge Base to try and meet your research needs.

White Papers

	TRANSPROMO - MAXIMISING THE VALUE OF CUSTOMER COMMUNICATIONS Select White Paper Over the last few years organisations have begun to realise the benefits of adopting a Transpromo strategy, whereby marketing communications messages, which traditionally would have been distributed via direct marketing campaigns, are now being incorporated onto transactional communications such as statements or bills. This white paper describes what Transpromo is, how it enhances a transactional document and how organisations can maximise its marketing potential.	OFFICE COMMUNICATIONS MANAGEMENT: OPTIMISING ENTERPRISE-WIDE DOCUMENT PRODUCTION Select White Paper Achieving effective internal print management is so much more than just the desktop printer on a senior manager’s desk, or the colour printer in marketing. It is about optimising and managing the complete range of an organisation’s document production needs, from multi-functional devices through to large scale digital print capabilities and centralised reprographics. This white paper looks at why an increasing number of organisations are looking to implement, or have implemented an OCM platform and the benefits that can be derived.

	INTELLIGENT PRINT SOURCING: AN INNOVATIVE APPROACH TO OPTIMISING PRINT PROCUREMENT Select White Paper Vital business data is being stored and managed by outdated systems, and across Europe businesses loses þ3 billion each year because of issues around digital preservation. This white paper explains how taking action now will minimise the risk of encountering problems with an obsolete data infrastructure in the future.	THE BENEFITS OF UTILISING A HOSTED DIGITAL MAILROOM Select White Paper Digital mailrooms have emerged because of the convergence of business pressures for cost saving and regulatory compliance. The digital mailroom fulfils the need to keep the integrity of paper systems but adds speed and scope to handle digital documents consistently. This white paper is intended to introduce a model for a hosted digital mailroom service. It provides an overview of what a digital mailroom is and makes comparisons with a traditional mailroom.

	THE RACE AGAINST DIGITAL DECAY: HOW TO PROTECT YOUR LEGACY DIGITAL ARCHIVES Select White Paper Vital business data is being stored and managed by outdated systems, and across Europe businesses loses þ3 billion each year because of issues around digital preservation. This white paper explains how taking action now will minimise the risk of encountering problems with an obsolete data infrastructure in the future.

Case Studies

	RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS DELIVERS BEST EVER ANNUAL MAILINGS FOR BRITANNIA BUILDING SOCIETY Select Case Study	RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS LINES FIRSTGROUP UP WITH MANAGED PRINT SOLUTIONS Select Case Study
	GLOBAL ACCOUNTING FIRM RECEIVES STATE-OF-THE-ART, MULTI-SERVICE SOLUTION FROM RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS Select Case Study	GLOBAL FINANCIAL SERVICES PROVIDER BANKS ON INNOVATIVE DIGITAL ARCHIVING SOLUTION FROM RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS Select Case Study
	GLOBAL INFORMATION SERVICES COMPANY MAKES THE RIGHT DECISION WITH RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS Select Case Study	RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS ANSWERS READER'S DIGEST'S CALL FOR A FLEXIBLE SOLUTION Select Case Study
	RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS PROVIDES THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA WITH CONTINUED SUCCESS IN THE PROVISION OF PARKING ENFORCEMENT Select Case Study	RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS DELIVERS LEADING-EDGE DOCUMENT FACTORY TO SIEMENS Select Case Study
	RR DONNELLEY GLOBAL DOCUMENT SOLUTIONS HELPS WILLIS IMPROVE ITS DESIGN AND PRINT PROCUREMENT SERVICES Select Case Study	RR DONNELLEY DELIVERS ONE STOP SOLUTION FOR SCOTTISH POWER Select Case Study
	RR DONNELLEY SHIPS WORLD CLASS SCANNING SOLUTION TO FINDMYPAST.COM Select Case Study	RR DONNELLEY HELP O2 COMMUNICATE Select Case Study
	RR DONNELLEY DELIVERS A SUCCESSFUL OFFSHORE PILOT TO ANGLIAN WATER TO IMPROVE CUSTOMER SERVICES Select Case Study	RR DONNELLEY CREDITS INFORMATION SERVICES PROVIDER WITH RESILIENT COMMUNICATIONS INFRASTRUCTURE Select Case Study
	RR DONNELLEY DEVELOPS SOARING RELATIONSHIP WITH BRITISH AIRWAYS THROUGH COMPREHENSIVE SOLUTION TAILORED TO ITS MARKETING AND OPERATIONAL DEVELOPMENT Select Case Study	RR DONNELLEY HELPS PHARMACEUTICAL GIANT WITH COMPREHENSIVE BRAND AND PRINT MANAGEMENT SOLUTION Select Case Study

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