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RR Donnelley’s history goes back to 1864, when Richard Robert Donnelley established a small printing plant in Chicago. In 1874, RR Donnelley developed and printed the Chicago City Directory, the first listing of companies and their addresses, which has evolved into what today is known as the telephone directory. Today, the company provides its services to more than one hundred directory publishers on five continents, and telephone directory printing is only a fraction of our business offer.

RR Donnelley has grown from a local, family-owned company to an international, publicly traded corporation listed on the New York Stock Exchange since 1956 [NASDAQ:RRD]. Since its combination with Moore Wallace in March 2004, RR Donnelley has become the true global leader in print and communication services-related industries with around USD 7.5 billion annual revenue, 125 production facilities, and 600 office locations serving customers in North and South America, Europe and Asia.

The cornerstone of RR Donnelley's development in Europe was set by establishing a printing facility in Krakow, Poland in 1993. In July 1994, the first heatset press started operation, and ever since, the company has been associated with world class quality and customer-oriented service. RR Donnelley rapidly expanded its operations and, in 2001, a second manufacturing facility was opened in Krakow.

Additionally, in 2001, RR Donnelley opened a production facility in Flaxby, England dedicated to the printing of telephone directories. The Flaxby facility is the world's only directory printing plant that uses line-of-sight manufacturing, which is a safe and efficient method that allows you to visually follow production from start to finish.

Prior to print, comes the preparation work – such as photography, design, layout and colour management. In May 2001, RR Donnelley opened its first European Premedia Technologies studio in Warsaw, Poland, servicing all such client needs. In 2003, an additional studio was opened in Moscow, Russia to ensure the production flexibility that our clients require to be able to bring the right image and message to market quickly.

In 2004, RR Donnelley and Moore Wallace combined, bringing together an unmatched service offering. Moore Response Marketing, an RR Donnelley Company, specialises in helping customers meet sales and marketing objectives through the use of direct mail. The company originally dates back to 1970 when it was the first company in Europe to introduce the personalisation of high-volume mailing campaigns. Today, the company is the market leader in one-to-one individualised mailings, providing customers with an end-to-end range of services.
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