Successful implementation establishing an accurate plan that translates a customer's businessThe key to a successful implementation is establishing an accurate plan that translates a customer’s business requirements into an actionable project to ensure program objectives are achieved quickly and efficiently.



ISO 9001 SRI CertifiedRRD has an established team of dedicated, project management professionals whose sole function is to implement print management programs like yours. While every implementation is customized to meet the specific needs of an account, our Customer Integration Team follows a well-proven, standardized process to ensure that all aspects of the conversion are defined and detailed.


Customer ServiceDay-to-day operational support will be assigned to a Customer Service Representative who will interface with customers to handle the routine service questions that may arise. This CSR will be supported by the appropriate representative at each manufacturing facility to answer order and production questions.

Strategic support is provided by an Account Manager and Regional Sales Manager. These individuals will be responsible for implementation and ongoing account management, as well as being a primary point of escalation when needed.

Technology Support is provided through a combination of internal and external resources.

RRD provides a 24x7 HelpDesk to address Customer Service issues. This HelpDesk represents front-line, Level 1, support. The HelpDesk can assist with user issues ranging from login/password issues, to general questions regarding CustomPoint®. Level 1 has a direct escalation path to Level 2 support and/or Level 3 support.