Account Management

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Account Management

GDS ensures that it delivers service level excellence to every client by utilising a proven account management process which:

Focuses on Continuous Improvement
Draws on our knowledge of all communications management related processes, such as preparation, production, delivery and processing; to deliver savings and improvements
Has senior management representation and clear escalation
Leverages innovative ideas from across multiple industry sectors; for example, some of our telecoms clients are marketing communication leaders and some of our financial services customers require robust regulatory solutions and the use of advanced multi-channel delivery strategies

GDS' Account Management teams are empowered to resolve issues and concerns. Our policy is to resolve operational issues at the lowest practicable level that is appropriate with the severity of the situation.

In addition to ensuring that operational issues are dealt with quickly and effectively we believe that Account Management should also add strategic value to our clients. We continually look at ways in which we can add value to our clients, for example, adapting a process to improve productivity or introducing new communication strategies to help our clients improve customer satisfaction or gain market share. Our Account Managers work collaboratively with our clients to ensure a good balance of day to day operational optimisation with longer term innovation and strategic improvement.


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RR Donnelley Global Document Solutions Group Limited, Tower Close, Huntingdon, Cambridgeshire PE29 7YD. Registered in England and Wales with Company No. 6711794.